by Author | 08:56

Tips on How to Handle Customer Complaints

When you deal with people, there comes a point when you realize that you cannot please every one of your customers all of the time. They might get angry, but they are still your customers. The more prepared for it, the better the outcome for you and your customers.”

The old adage that the customer is always right – is wrong. The customer is not always right – and some might go so far as to say, they are rarely right. But that is not the issue. The issue is that they are always your customer, and so right or wrong, you need to resolve their problem as quickly and completely as possible. Read more about BritainReviews.

Here are a few ideas that have proven to be worthy of your consideration:

1. Stop talking – start listening.

This is difficult for people who are on the receiving end of a rant. It is natural human behavior to want to defend yourself when you are the target of an angry tirade – particularly if you are not directly to blame for whatever went wrong. Resist the urge to fire back – and let the customer get off their chest whatever it is that they perceive as the problem. It really helps if you get on their eye level. If they are sitting, pull up a chair and sit with them.

2. Accept responsibility – always.

Yes, even if the customer is wrong, and they have their facts messed up, and the product that they are returning wasn’t purchased at your establishment… Tell them, “I am so sorry for your experience, and I am willing to help make it right. What may I do to take care of this situation to your satisfaction?” Oh sure – we hear you… but it’s not your fault. Got it. Put that in the rearview, and apologize nonetheless. It’s not about you.

3. Listen – again.

After asking the customer how you can make it right, stop talking again and exercise your listening skills. Chances are great that they will tell you exactly what they want you to do. Chances are even greater that whatever they tell you will be FAR less expensive than losing the lifetime value of that customer. So give it to them. If they seek an exchange – give it to them. If they want their money back – give it to them. We have a friend in top-level mall management. She says to all of her staff, “If there’s a problem – solve it. Give them whatever they want. Because if it has to go through all of you to get to me – you can be assured I am going to give them whatever they want! Bypass the process, and solve the issue early for our customers.”

4. Go the extra mile.

Okay, so now you’ve listened to them, accepted responsibility, offered to let them tell you how to fix it, and followed through with that solution. You’re not … Read More

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by Author | 09:58

Things to Know When Buying Your First Home

You’re ready to branch out and own your own place. It’s a momentous time, and a significant investment in time and money. This decision doesn’t come lightly and requires the aid of a professional’s guidance. With the right help and some research, you should find a new home. Here are a few tips to keep in mind as you begin the process.

Hire a Realtor

Seek out a realtor who knows the area and has a solid reputation. Ask friends about their recent experiences, and read reviews online. Then, establish meetings or calls with several who make the top of your list. In interviews, take notes on their behavior, experience and knowledge. Over the next month or two, you may spend ample time together. Do you like the person’s personality? You want someone who guides you in making appropriate bids and understanding your desires. Be patient, and visit houses multiple times. When you’re ready, make an offer.

Prepare for Closing

Once the owner accepts your bid, get ready for paperwork. You’ll need to have an appraisal and inspection. This is for your protection since it verifies the property’s value and condition. It takes time. Don’t worry if hiccups come up. Work with the owners to fix any major issues before you close the deal as this could save you stress down the road. Then, prepare for closing. This takes place at a lawyer’s office who specializes in property and title insurance ponte vedra. This is needed to protect any issues with title transfer. After some signatures, the keys grab your keys. It’s time to check out your new home.

Get Packing

Box up what you have, and place it in your new home. Don’t worry if it’s not all new. Save up, and decorate over time. Use the first year to conceptualize what you really like. Change the paint colors. Hang up pictures. Find your favorite room or spot. You have time.

Owning a home comes with a great deal of responsibility, but it has its rewards. Relish in your independence, and express your creativity. The place is yours.… Read More

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by Author | 10:01

Do You Need a Parole Lawyer?

Do you have a parole hearing coming up? If so, you may want to think about a parole lawyer. The parole system is complicated and while it isn’t mandatory that you have an attorney, it does help. Here is why you should consider hiring a lawyer.

Legal Advice

When you have a parole hearing, there is a lot of paperwork to fill out, not to mention the presentation that needs to be put together for the parole board. In order to be granted parole, the offender has to discuss the details of prior offenses and follow any guidelines set forth by the committee. The process may not seem complex, but for someone without any legal experience, it may be daunting or overwhelming. A parole lawyer Houston residents can count on will be able to navigate the process.

Advocate in Court

It helps to have an advocate when you have to speak to the parole board. A lawyer has been through the process before. He or she will be able to demonstrate that you have a network in place that cares for you. Those with a caring family or support system are less likely to reoffend. This may even include support groups within the community.

Hiring an Attorney

It’s best to talk to an attorney as soon as possible. The sooner that you speak to a lawyer, the better your chances are to have success with your parole hearing. The longer that your lawyer has to prepare your case, the more likely they are to have a solid plan in place to help you.

When it comes to any legal matter, it’s always better to have legal counsel. If you have a parole hearing coming up, then it’s important that you have an advocate. Without one, the process may be overwhelming or you may not have all of the information that you need for a successful hearing.… Read More

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